Standard Courier (Furniture) within Australia 

Standard Delivery (Accessories) within Australia

Your order (excluding pre-orders) will be processed within 2-3 business days from the date of purchase. Estimated delivery times vary depending on your location within Australia.

Stone Accessories are packaged and sent by Australia Post for a flat rate of $15. Tracking will be provided 2-3 days post purchase. 

Please note, Shipping Costs are subject to change if your delivery address is changed significantly post purchase. 

Metro NSW, VIC and QLD pieces are made within 2-4 weeks if the item is not in stock, but please note this does vary depending on the time of year. You will be notified of any delays via emails. WA and SA may take a little longer. Regional areas please allow an additional 5- 10 days. Please note that we cannot deliver to PO boxes. 

STEN Galleria uses professional outsourced courier services to deliver your product/s. Customer must be present to sign for the goods at their nominated address. At the customer’s discretion and authorisation, goods can be left unattended at the nominated address without the need for a signature. Customers who authorise an 'authority to leave' request, void their transit insurance and Sten Galleria or the courier cannot be held liable for loss, theft or damage to the product.

If customer is not home on the agreed and scheduled delivery date, a redelivery will incur an additional fee with the courier. We will notify you via email with a tracking number once your order has been shipped.

Sten outsource deliveries to 3rd party logistics companies and as such are not liable for ay breakages/damages or loss whatsoever that may occur on customers premises. 

Free Local Warehouse Pickup (Dandenong)

For Dandenong pickup our warehouse hours are Monday - Friday 8am-4pm and Saturdays 10-12. Our exact pickup location will be provided via email post purchase.

International Shipping

Pre- Orders

Please note all preorder dates are an estimate only and may be subject to early or late arrival. Any delivery date changes will be communicated via email to the email address provided on the order. In the event that your order arrives early please ensure you can facilitate early acceptance. If you require Sten to hold you order, storage can be provided for up to two (2) weeks free of charge, beyond this a holding fee of $50 per week will begin to incur.

Occasionally delays can occur and we appreciate your patience, we promise your hand made Sten piece is well worth the wait! 

Special and Custom orders begin production almost immediately upon order placement and are manufactured to your specifications. As such the item/items can not be returned, cancelled or changed at any time.  Once delivered, special order returns or exchanges due to custom preference, change of mind or any other reason cannot be accepted. Please note that all shipping and freight charges are none refundable and are the customers responsibility. 

Trade Accounts - Commercial Private Orders