SHIPPING AT STEN IS SIMPLE AND CONSIDERED. WHETHER YOU ARE RECEIVING A HAND-MADE FURNITURE PIECE OR A SMALL ACCESSORY, EVERY ORDER IS MANAGED WITH CARE FROM OUR MELBOURNE STUDIO TO YOUR DOOR.

ALL FREIGHT IS ARRANGED THROUGH TRUSTED THIRD-PARTY COURIERS. EVERY DELIVERY IS HANDLED PROFESSIONALLY AND IN LINE WITH THE NATURE OF STONE WORK.

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FURNITURE DELIVERY

STONE FURNITURE WITHIN AUSTRALIA IS DELIVERED AT A FLAT RATE OF $350.
YOU WILL RECEIVE UPDATES AND COURIER DETAILS VIA EMAIL AND SMS.

CUSTOMERS MUST BE PRESENT TO SIGN FOR GOODS AT THE NOMINATED ADDRESS. IF YOU CHOOSE AN AUTHORITY TO LEAVE, TRANSIT INSURANCE IS VOID AND STEN CANNOT BE HELD RESPONSIBLE FOR LOSS, THEFT, OR DAMAGE.

IF DELIVERY CANNOT BE COMPLETED AT THE AGREED TIME, A REDELIVERY FEE MAY APPLY.

ALL DELIVERIES ARE HANDLED BY PROFESSIONAL, THIRD PARTY COURIERS. STEN IS NOT LIABLE FOR DAMAGE OR LOSS THAT MAY OCCUR ON THE CUSTOMER’S PREMISES.

ACCESSORIES DELIVERY

ORDERS (EXCLUDING PRE-ORDERS) ARE PROCESSED WITHIN 2–3 BUSINESS DAYS.
DELIVERY TIME VARIES ACCORDING TO LOCATION.

STONE ACCESSORIES ARE SENT THROUGH AUSTRALIA POST AT A FLAT RATE OF $18.
TRACKING DETAILS ARE PROVIDED WITHIN 2–3 DAYS OF PURCHASE.

IF YOUR PIECE IS MADE TO ORDER, PLEASE ALLOW 2–3 WEEKS FOR PRODUCTION.
SHIPPING COSTS MAY CHANGE IF YOUR ADDRESS IS UPDATED AFTER PURCHASE.

FOR METRO NSW, VIC AND QLD, PRODUCTION IS USUALLY 2–4 WEEKS IF INVENTORY IS NOT IN STOCK. LEAD TIMES MAY VARY SEASONALLY. WA, SA AND REGIONAL AREAS MAY REQUIRE ADDITIONAL TIME.
WE CANNOT DELIVER TO PO BOXES.

PICKUP

FREE COLLECTION IS AVAILABLE FROM OUR DANDENONG WAREHOUSE.

PICKUP HOURS
MONDAY — FRIDAY 8:00 — 4:00
SATURDAY 10:00 — 12:00

FULL COLLECTION DETAILS ARE PROVIDED VIA EMAIL AFTER PURCHASE.

INTERNATIONAL SHIPPING

INTERNATIONAL SHIPPING IS NOT AVAILABLE AT THIS TIME.
IF YOU WOULD LIKE TO ARRANGE YOUR OWN FREIGHT FORWARDING, CONTACT:
INFO@STENG.COM.AU

PRE-ORDERS

ALL PRE-ORDER DATES ARE ESTIMATES AND MAY ARRIVE EARLY OR LATER THAN EXPECTED. ANY CHANGES TO TIMING WILL BE SENT TO THE EMAIL PROVIDED AT PURCHASE.

IF YOUR ORDER ARRIVES EARLY, PLEASE ENSURE YOU ARE ABLE TO RECEIVE IT.
IF STORAGE IS REQUIRED, WE CAN HOLD YOUR PIECE FOR TWO WEEKS AT NO COST.
AFTER THIS, STORAGE IS CHARGED AT $50 PER WEEK.

MADE TO ORDER PIECES REQUIRE 2–3 WEEKS PRODUCTION.
CUSTOM AND MADE-TO-ORDER PROJECTS CANNOT BE RETURNED, CANCELLED, OR MODIFIED ONCE PRODUCTION BEGINS.
SHIPPING AND FREIGHT COSTS ARE NON-REFUNDABLE AND REMAIN THE CUSTOMER’S RESPONSIBILITY.

TRADE ACCOUNTS

TRADE, COMMERCIAL AND PRIVATE COMMERCIAL CLIENTS ARE RESPONSIBLE FOR ORGANISING THEIR OWN FREIGHT FROM OUR MELBOURNE WAREHOUSE.

STEN CAN PROVIDE A FREIGHT QUOTE IF REQUIRED.
CLIENTS ARE WELCOME TO ARRANGE THEIR OWN LOGISTICS.
CONTACT: SALES@STENG.COM.AU